Clinical Success Specialist

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Account manager
Medisch commercieel
Tijdelijk met uitzicht op vast dienstverband

Job description

Onera Health is hiring a Clinical Success Specialist to strengthen its commercial team with responsibilities in the Netherlands region. We offer a great opportunity for professional development in an ambitious and fast-growing scale-up. This position would require up to 50% travel.


Onera Health is a leader in transforming sleep medicine and remote monitoring. Their breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. The company's innovative solutions provide comprehensive sleep test data to physicians in a variety of clinical and non-clinical environments to optimize patient care and reduce healthcare costs.

Key Responsibilities

You will be part of a multidisciplinary, energetic and internationally minded scale-up with responsibilities that include:

  • Providing direct support to clinicians in hospitals and clinics in use of the Onera products and services
  • Define and implement required procedures and processes
  • Managing implementation of Onera technology at new customers; comfortable onboarding new customers and guiding them through the set-up,
  • Conduct training activities for different stakeholders in clinics and labs as well as online,
  • Develop customers to become proficient in using Onera products and services,
  • Act as a sales support by cultivating positive customer relationships, capturing feedback and reporting on customer satisfaction to sales team while collaborating with the engineering and software teams to create an optimal experience,
  • Work with Clinical Success Specialists across geographies to exchange knowledge and experience in order to ensure a high-quality, consistent clinical support globally
  • Provide market information and competitive intelligence. 

You have

  • Excellent knowledge of sleep medical diagnostics with a min. of 5 years of experience in the industry, at provider or in an hospital/clinical environment.
  • Completed a degree in nursing, clinical neurophysiology, medical technology or biomedical engineering.
  • Excellent planning and organization skills.
  • A full clean driver’s license.

You are

  • Passionate about ensuring optimal patient outcomes.
  • Willing to learn and develop new skills.
  • A self-motivated problem solver.
  • Proficient in Dutch and English (written and spoken).
  • Happy to travel regularly (up to 50%) and work within changing weekly schedules.
  • Legally authorized to work in the Netherlands. 

We offer

  • An open positive company culture, with a lot of team activities.
  • Technical equipment to setup a home office.
  • Onera stock options.
  • A competitive salary, including a 13th month, 25 holidays and the option to buy additional holidays.

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